SAP Concur Information

The SAP Concur Help Desk is available by phone Monday through Friday 8:00 AM until 4:00 PM at 814-863-9713, by email to [email protected], or a request can be submitted by webform from the SAP Concur Contact Us page. SAP Concur Support staff can walk you through any task related to your SAP Concur Expense Report.

SAP Concur is integrated with the Travel OnLion Reservation System. SAP Concur and onLion share a common home page. The Expense menu contains the functions for SAP Concur. The Travel section is for onLion services. Anthony Travel can be reached 8 a.m. to 5 p.m. Monday through Friday by calling 814-258-6111 or 833-827-3331 or by email to [email protected].  Travelers requiring after-hours emergency service can call 888-669-3948.

As of July 1, 2015 all PSU reimbursements for CONUS Meals & Incidentals and OCONUS Meals, Incidentals & Lodging will be based on U.S. General Services Administration per diem policy. Travel Allowance calculations in SAP Concur automatically follow the new per diem calculations for any itinerary added to a report.

• Look up CONUS Per Diem Rates
• View the CONUS Meal and Incidental Expenses Breakdown Chart
  • CONUS lodging expense will continue to be reimbursed on the basis of the actual expense incurred.
  • M&IE (Meals & Incidentals) rate is found all the way to the right-- the last item in the line for the location.

• Look up OCONUS Per Diem Rates
• View the OCONUS Meal and Incidental Expenses Breakdown Chart

Download the Per Diem Calculation Details Document

If you previously attempted to log in at concursolutions.com, your profile may have been locked due to too many attempts. Contact the SAP Concur Help Desk for assistance, and only log in from ers.psu.edu or travel.psu.edu.

If the city is not listed, but the county is, then the per diem rate is the rate for that entire county. If the city and the county are not listed, then that location receives the standard CONUS location rate. All locations in SAP Concur have been assigned a county.

Visit the National Association of Counties website at www.naco.org to determine the county a destination is located in.

If you received an email from Concur that said your report status has been set to paid, within 2-3 business days you will receive an email from [email protected] advising when the funds will be available in your bank account.

Hershey Medical Center employees receive reimbursements as a check mailed to the address specified on the expense report.

Follow these steps:

1. Log in. Click green button in upper left corner.
2. Click Expense tab.
3. In Active Reports click on the report name of your report. (e-mail message contains the report name).
4. Expenses are now displaying on the left side of the screen.
5. Click Submit Report button in upper right side of screen.
6. Next click Accept & Submit.
7. Next click Close.
8. You are finished. Close browser tab.

Downloadable Instructions for Submission

Follow these steps:

1. Log in.
2. Click Profile in upper right corner of screen.
3. Click Profile Settings.
4. Click Expense Delegates on left side of screen in the Expense Settings section.
5. Click Add button.
6. In Search field type in last name or e-mail address of person that will be the delegate.
7. Click on name in the Search Results.
8. Name will be added to list.
9. Click checkboxes for Can Prepare and Can View Receipts. NOTE: Do not select any other checkboxes unless you have been instructed to do so by someone in your department.
10. Click Save button.
11. You are finished. Close browser tab.

Downloadable Instructions for Add Delegate

Follow these steps:

1. Log in.
2. Click Profile in upper right corner of screen.
3. Click Profile Settings.
4. Click Expense Preferences on left side of screen in the Expense Settings section.
5. Look for the Send email when . . . section.
6. Uncheck all the checkboxes in this section.
7. DO NOT edit any other section of this page.
8. Click Save.
9. You are finished. Close browser tab.

Downloadable Instructions for Notifications

Cities are added manually to SAP Concur. To get a city added contact the SAP Concur Help Desk.

SAP Concur provides consistent application of the University travel policy. Exceptions to policy will be flagged by the system. Click here to view the University Travel Policy.

The SAP Concur Data Warehouse was retired on December 31, 2016 and taken offline in May 2017.

The SAP Concur on-line Business Intelligence tool will be used as the single source for SAP Concur reporting data. The tool provides data that is current as of the previous day and facilitates development of personalized reporting extracts. SAP Concur Support Staff will work with you to determine your data criteria and create a data set specific to your reporting needs. After a data set is established, it can be scheduled for extraction into an Excel format and delivered to you as an email attachment at regular intervals (daily, weekly, bi-weekly, monthly, etc.).

Please contact Dawn Haines ([email protected]) for your SAP Concur reporting needs.